Privacy Policy

This Privacy Policy explains how No Contact Days (“No Contact Days,” “we,” “us,” or “our”) handles information when you use our mobile app, website, and related services, including nocontactdays.com.

If you have questions or want to make a privacy request, email support@pickrabbit.net.

1. The short version

Most of the personal content you create in No Contact Days stays on your device. This includes your streak and starting point, unsent writing, Why I Started answers, saved cards, past chapters, and future reminders.

Ask Lumo is different: it needs an internet connection. When you use it, we process your question and limited context needed to classify the question and generate a personalized, symbolic card reading. Advertising, analytics, app-store purchasing, and support also involve third-party providers. We do not sell personal information for money.

Paid 30 Moments with Lumo also uses an internet connection. It sends your selected mood and limited structured journey context to personalize companionship and Today cards. It does not send the contents of your private notes, reflection answers, or reminders.

2. Information stored on your device

The app may store the following locally using app storage:

• Your no-contact start date, day count, stage, highest streak, reset history, and past chapters.
• Your onboarding choices, including relationship category, hardest boundary, and Why I Started answer.
• Unsent messages and notes you choose to save.
• Why I Started reflections and edits to your starting point.
• Saved daily cards and saved Ask Lumo cards.
• Future-self reminder text, milestone date, daily reminder time, notification preferences, and late-night mode preference.
• App preferences, feature counters, rating-prompt state, and whether the remove-display-ads purchase has been recognized on that device.

We do not receive the contents of these local-only features merely because you save them. Information may leave your device if you separately include it in an Ask Lumo question, contact support, use a system share sheet, save an image to Photos, or otherwise choose to send it elsewhere.

3. Information processed when you use Ask Lumo

To classify a question and generate a reading, Ask Lumo may process:

• The question you submit.
• Your no-contact day, current stage, app language, relationship category, and hardest boundary.
• Limited personalization signals, such as whether you have written a Why I Started answer or future reminder, counts of completed reflections, milestones, saved cards, or past chapters, and whether it is a late-night moment.
• Technical request data such as timestamp, IP address, request identifiers, and error information needed to deliver and protect the service.

We do not send the text of your unsent notes, Why I Started answer, reflection answers, saved cards, or future reminder to Ask Lumo unless you independently type that information into your question.

Paid companionship

When you start a paid companionship moment, we process your selected mood, app language, relationship category, boundary choice, journey day, whether it is late at night, whether you entered after a pause or an unsent message, the presence or counts of anchors, reflections, reminders, saved cards and past chapters, and feedback about less helpful methods. Cloudflare stores this structured context, an internal support summary, the selected activity, generated companionship and Today text, and progress linked to a hashed store purchase identity so the same moment and remaining allowance can be restored. DeepSeek processes the limited context to generate and review the personalized text. We do not log these request bodies or model outputs.

4. Other information we may collect or process

• Usage and analytics data: feature interactions, screens or actions, app version, language, broad device information, timestamps, and performance or error events. Our analytics events are designed not to include user-written text, saved card copy, email addresses, advertising IDs, or the app’s local user identifier.
• Advertising data: device and advertising identifiers where permitted, IP-derived approximate location, ad requests, impressions, clicks, revenue, load errors, rewarded-ad events, consent choices, and related metadata.
• Purchase data: product identifier, price or storefront information, transaction state, purchase or restoration status, and platform receipt information processed by Apple or Google. We do not directly collect full payment-card details.
• Support communications: your email address, message, attachments, and related correspondence when you contact us.
• Website and infrastructure data: IP address, browser or device information, request time, security signals, and server logs that may be processed by our hosting and security providers.

5. Sensitive and emotional content

Your Ask Lumo questions or support messages may contain sensitive emotional or relationship information. Only submit information you are comfortable having processed for the feature you selected. Please do not include another person’s full name, contact details, medical records, financial information, government identifiers, passwords, or other information that is not needed.

No Contact Days is not designed to receive emergency reports or provide crisis response. If you or another person may be in immediate danger, contact local emergency services or a trusted person now.

6. How we use information

We use information to:

• Provide, maintain, localize, personalize, and improve the app and website.
• Operate no-contact tracking, daily cards, saved-card collections, milestones, reminders, and other requested features.
• Classify Ask Lumo questions, provide fixed safety or boundary responses where appropriate, and generate card readings.
• Serve and measure banner, native, interstitial, app-open, and rewarded ads.
• Process and restore one-time purchases, maintain the paid companionship allowance, and personalize companionship and Today text.
• Measure feature use and reliability without intentionally sending user-written content to analytics.
• Protect the service, prevent duplicate requests or abuse, troubleshoot errors, and comply with law.
• Respond to support and privacy requests.

7. AI features

Ask Lumo uses third-party AI processing to classify questions and create oracle-style card text. Paid companionship uses AI to summarize structured context, select a reviewed activity and personalize companionship and Today text. Its activity instructions, timing and research notes come from the app's reviewed catalog. Our current infrastructure uses Cloudflare and DeepSeek for these online features. These providers may change as the service evolves.

AI-generated content can be inaccurate or unsuitable. It is symbolic reflection only and is not therapy, diagnosis, treatment, professional advice, emergency support, or a prediction of what another person feels or will do.

8. Advertising and consent

No Contact Days may show banner, native, interstitial, app-open, and rewarded ads. Rewarded ads appear only when you choose an ad-supported unlock, such as an Ask Lumo reading. Reward events are handled by the app to provide the selected unlock.

We use Google AdMob and may use mediation partners such as Pangle and Liftoff Monetize. Depending on your region, choices, and device settings, these partners may provide personalized, non-personalized, limited, or contextual ads and may process identifiers and usage data under their own policies.

Where required, the app uses a consent flow for advertising choices and Apple’s App Tracking Transparency prompt. You can also manage tracking, advertising identifiers, personalized ads, or consent through the choices presented in the app and your device settings. Declining tracking does not remove ads, but it may affect personalization and measurement.

9. Analytics

Where enabled, we use Google Analytics for Firebase to understand feature use and app reliability. We configure our own business events not to include the text of questions, notes, reminders, reflections, or cards. Firebase and the operating system may still process device, app-instance, and technical information according to their own documentation and settings.

10. Purchases

The app may offer a one-time, non-consumable purchase that removes banner, native, interstitial, and app-open ads. Rewarded ad unlocks remain available when you actively choose them. Apple App Store or Google Play processes payment, transaction, and restoration information under its own terms and privacy policy.

30 Moments with Lumo is a separate one-time purchase for 30 completed companionship moments, with no expiry or subscription. It does not remove ads elsewhere in the app. We verify store transactions and keep a server progress ledger to resume and restore the remaining allowance. Store proof is stored in the device's protected storage.

11. Notifications, Photos, and sharing

Daily reminders, milestone reminders, and future-self messages are scheduled as local notifications on your device. The app asks for notification permission before scheduling features that require it. Turning notifications off prevents those reminders from being delivered but does not erase locally saved app content.

If you choose to save a share card to Photos, the app may request the relevant photo permission. If you share through the system share sheet, the destination app or service processes what you choose to share under its own policy.

12. How we share information

We may share or allow processing of information with:

• Cloud infrastructure and security providers, including Cloudflare.
• AI processing providers, currently including DeepSeek for Ask Lumo and paid companionship.
• Advertising and mediation partners, including Google AdMob, Pangle, and Liftoff Monetize.
• Analytics providers, including Google Analytics for Firebase where enabled.
• Apple and Google for app distribution, purchases, restoration, and platform services.
• Email and support providers when you contact us.
• Authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security.
• A successor in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.

We select service providers expected to use appropriate protections consistent with this Policy and applicable law. Some partners, particularly advertising networks and app stores, may act independently under their own privacy policies.

13. Sale and targeted advertising

We do not sell personal information for money. Depending on the law where you live, allowing advertising partners to process identifiers or app activity for personalized advertising may be considered “sharing,” “targeted advertising,” or a “sale.” Where required, we provide consent choices or honor applicable device and platform controls.

14. Data retention and deletion

• Local app data: remains on your device until you delete it in the app where a deletion control is available, clear the app’s data, or uninstall the app, subject to operating-system backup and restoration behavior.
• Ask Lumo: eligible request sessions expire after approximately 15 minutes. The question, classification, and generated cards in our operational database are normally deleted within approximately 48 hours after expiration. Limited backup, security, or diagnostic records may persist longer where reasonably necessary.
• Paid companionship: structured context, generated text and progress are retained to resume moments and restore the finite purchased allowance. Deleting local preferences or reinstalling does not reset that allowance. Contact support for server-data privacy requests.
• Analytics and advertising: are retained according to our configuration and the applicable provider’s retention rules.
• Purchases: may be retained by Apple, Google, or us as needed for restoration, accounting, fraud prevention, and legal compliance.
• Support: is retained as reasonably needed to respond, maintain records, resolve disputes, and comply with law.

You can delete saved notes, cards, and future reminders within the app. You may contact support@pickrabbit.net for other deletion or privacy requests. Because the app does not require an account and Ask Lumo sessions use short-lived identifiers, we may not always be able to connect an anonymous server record to you without information from your device.

15. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, port, or object to certain processing, and to withdraw consent. You may also have the right to appeal a privacy-request decision or complain to a regulator.

You can manage local content in the app, notification access in device settings, ad consent through the available consent flow, and tracking through device privacy settings. Contact us to exercise other applicable rights. We may need to verify your request.

16. International processing

Our providers may process information in countries other than where you live. Those countries may have different privacy laws. Where required, we and our providers use recognized safeguards for international transfers.

17. Children

No Contact Days is not directed to children under 13 or the minimum age required in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us.

18. Security

We use reasonable technical and organizational safeguards, including HTTPS for network requests and limited retention for Ask Lumo operational data. No transmission or storage system is completely secure, and we cannot guarantee absolute security.

19. Changes to this Privacy Policy

We may update this Privacy Policy as the app, providers, or legal requirements change. We will post the updated version here with a revised effective date. Where required, we will provide additional notice or request consent.

20. Contact

Email: support@pickrabbit.net
Website: https://nocontactdays.com